PRIVACY POLICY

Last Updated: October 11, 2026

{COMPANY NAME} (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, contact us, or use our cleaning services.

Our privacy practices are designed to comply with applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect personal information such as:

• First and last name
• Email address
• Telephone number
• Home, business, or service address
• Information provided when requesting a quote
• Details about the cleaning service you are interested in
• Property or project information necessary to provide an estimate or service
• Messages, questions, comments, and other information submitted through our website
• Information voluntarily provided during telephone, email, or other communications
• Technical information related to your use of our website, such as IP address, browser type, device type, and website activity

We limit the collection of personal information to information that is reasonably necessary for the purposes described in this Privacy Policy.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

• Complete a contact or quote request form
• Contact us by telephone, email, social media, or another communication method
• Request or receive cleaning services
• Communicate with our team regarding a service
• Visit or interact with our website
• Voluntarily provide information to us for another identified business purpose

Certain technical information may also be collected automatically through cookies and similar technologies when you use our website.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to inquiries and messages
• Prepare and provide estimates or quotes
• Schedule cleaning services
• Communicate regarding appointments or services
• Provide residential, commercial, post-construction, and other cleaning services
• Process and administer customer relationships
• Improve our website, services, and customer experience
• Maintain appropriate business and administrative records
• Protect our website, customers, employees, and business against fraud, misuse, or security threats
• Meet legal, regulatory, accounting, or contractual requirements
• Send promotional or marketing communications when permitted by applicable law and where appropriate consent has been obtained

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

4. CONSENT

Where required, we obtain consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the reasonable expectations of the individual.

By voluntarily submitting information through our website or communicating with us for the purpose of obtaining information, a quote, or a service, you consent to our collection and use of that information for purposes reasonably connected with your request.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services when the information is necessary to fulfil your request.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the site, improve performance, and provide a better user experience.

Depending on the services enabled on the website, these technologies may collect information such as:

• IP address
• Browser and device information
• Pages visited
• Time spent on the website
• General website interaction information

Where required, visitors may be provided with options to manage their cookie preferences.

For additional information, please review our Cookie Policy.

6. DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent personal information.

We may disclose personal information to third parties when reasonably necessary to operate our business or provide our services, including website hosting providers, technology providers, administrative service providers, payment providers, and contractors acting on our behalf.

We may also disclose information where:

• You have provided consent
• Disclosure is necessary to provide a requested service
• We are required or permitted to do so by law
• Disclosure is necessary to protect our legal rights, customers, employees, property, or security

Service providers are expected to handle personal information only for authorized purposes and with appropriate safeguards.

7. PROCESSING OR STORAGE OUTSIDE CANADA

Some service providers or technology platforms used by us may process or store information outside Alberta or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, or government authorities in accordance with applicable laws.

We take reasonable steps to ensure that service providers handling personal information provide appropriate protection for that information.

8. PROTECTION OF PERSONAL INFORMATION

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in order to protect personal information against risks such as:

• Unauthorized access
• Loss
• Theft
• Misuse
• Unauthorized disclosure
• Modification
• Destruction

While we take reasonable measures to protect personal information, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain appropriate business records
• Fulfil the purposes for which the information was collected
• Meet legal, accounting, tax, contractual, or regulatory requirements
• Resolve disputes or enforce agreements

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it.

10. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

Subject to applicable law, you may request access to personal information that we hold about you.

You may also request that inaccurate or incomplete personal information be corrected.

We may need to verify your identity before responding to an access or correction request.

Certain legal exceptions may limit the information we are able to provide.

11. MARKETING COMMUNICATIONS

Where we send commercial electronic messages, we aim to comply with applicable Canadian anti-spam requirements.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us directly.

Service-related communications, such as messages concerning an existing quote, appointment, or cleaning service, may still be sent when necessary to fulfil your request.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of websites or services operated by third parties.

We encourage users to review the privacy policies of any external website they visit.

13. CHILDREN’S PRIVACY

Our website and cleaning services are intended for adults seeking residential, commercial, or professional cleaning services.

We do not knowingly collect personal information from children for marketing purposes.

If we become aware that personal information from a child has been collected in circumstances where appropriate consent was required but not obtained, we will take reasonable steps to address the matter.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, technologies, services, or applicable legal requirements.

The most current version will be posted on this page with the revised “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

15. PRIVACY QUESTIONS, REQUESTS OR COMPLAINTS

{COMPANY NAME} is responsible for personal information under its control.

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, withdraw consent, or raise a privacy concern, please contact us.

{COMPANY NAME}
Calgary, Alberta, Canada

Privacy Contact:
Email: {EMAIL ADDRESS}
Phone: {PHONE NUMBER}

We will review privacy-related inquiries and complaints and respond in accordance with applicable privacy legislation.