Privacy Policy

Last Updated: July 25, 2026

At Emerald Cleaning, we respect your privacy and are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or request our cleaning services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Full Name
Email Address
Phone Number
Property Address
Service Details
Any information submitted through our contact forms

We may also automatically collect certain technical information, including:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Access
Referral Website
Cookies and Similar Technologies

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries
Provide service estimates
Schedule cleaning appointments
Deliver our cleaning services
Improve our website and customer experience
Communicate regarding appointments and services
Send promotional communications where permitted by law or with your consent
Comply with legal obligations

3. Consent

By submitting your personal information through our website, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Ensure proper website functionality
Analyze website traffic
Improve website performance
Measure advertising effectiveness
Personalize your experience

You may disable cookies through your browser settings. However, some features of the website may not function properly.

5. Third-Party Services

We may use trusted third-party service providers, including:

Google Analytics
Google Ads
Meta (Facebook and Instagram)
Website Hosting Providers
Email Marketing Services
Customer Relationship Management (CRM) Platforms

These providers may process personal information only as necessary to provide services on our behalf.

6. Information Sharing

Emerald Cleaning does not sell, rent, or trade your personal information.

We may disclose your information only when:

Required to provide our services
Required by applicable law
Necessary to protect our legal rights
Working with trusted service providers under confidentiality agreements

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we use industry-standard security measures, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide requested services
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

9. Your Privacy Rights

In accordance with Canadian privacy legislation, you have the right to:

Request access to your personal information
Request corrections to inaccurate information
Withdraw your consent
Request deletion of your personal information where applicable
Ask questions regarding our privacy practices

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

11. External Links

Our website may contain links to third-party websites.

Emerald Cleaning is not responsible for the privacy practices or content of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Emerald Cleaning
Calgary, Alberta, Canada

Phone: (403) 614-6535

Email: emeraldcleaning@gmail.com

Legal Compliance

Emerald Cleaning is committed to protecting your personal information in accordance with:

Personal Information Protection and Electronic Documents Act (PIPEDA)
Alberta Personal Information Protection Act (PIPA)
Canada's Anti-Spam Legislation (CASL), where applicable.